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Check-in
Check-out
1. Scope of application
to. These general conditions apply to contracts having as their object accommodation in the rooms of the Agriturismo including all the services and supplies that the Agriturismo provides in the context of such occasions.
b. The conditions established by the contracting party only apply in cases of prior express written agreement.
2. Conclusion of the contract and contractual content
to. The offers of the farm are always to be considered as offers without obligation. The contract is considered concluded with the acceptance of the same by the farm. The Agriturismo, at its discretion, can confirm the booking in writing.
b. In cases where the booking is made in the name and on behalf of third parties (guests of the Agriturismo), the person who made the booking is jointly and severally liable for any right that, in favor of the Agriturismo, derives from the contract concluded.
c. The subletting and letting of the rooms of the Agriturismo to third parties are not allowed, as well as their use outside the tourism sector, unless prior written consent is given.
d. Unless otherwise agreed, the room is available to the customer no earlier than 15:00 on the day of arrival (check-in) and must be vacated by 10:00 on the day of departure (check-out). In case of delayed departure up to 17:00, the Agriturismo reserves the right to charge a lump sum agreed in advance. Starting from 17:00 the sum for the non-vacancy of the room is equal to 100% of the daily price. It does not create contractual rights for the customer.
3. Rates, payment
to. The customer is required to make payments for accommodation and / or events as well as for all other services he has used, in accordance with the rates agreed with the farm.
b. The customer is also required to pay all the services that the farm has provided in favor of third parties, as well as all expenses that the hotel has incurred in favor of third parties at the request of the customer. For services provided after 11.00 pm, the Agriturismo has the right to charge night supplements for each working hour started by its collaborators.
c. Unless otherwise agreed, in accordance with current legislation, the agreed rates are inclusive of VAT. If the period of time between the conclusion and fulfillment of the contract exceeds four months, the rates charged by the Agriturismo for the services in question increase or the VAT provided for by current legislation increases, the Agriturismo has the right to increase the price agreed to a reasonable extent, up to a maximum of 10%.
d. Invoices are issued in Euros. In case of payment in foreign currency, exchange differences and bank charges are to be paid by the customer. Deposits in foreign currencies are deducted from the total invoice amount, based on the value date.
And. Invoices issued by the farm must be paid within 5 days of their receipt. In case of late payment, the farm has the right to charge the customer the default interest pursuant to Legislative Decree 231/2000. It is up to the customer to provide evidence of minor damage, while the Agriturismo is responsible for proving the greater damage caused.
f. The Agriturismo has the right to ask for the payment of an adequate amount as a deposit at any time pursuant to art. 1385 of the Italian Civil Code Unless otherwise agreed to be defined in writing, the following amounts are to be considered as a deposit:
- in case of single booking: 70% of the room within 4 working days from the signing of the contract
h. Any complaint regarding billing must be notified immediately to the Agriturismo.
the. The form of billing (recipient) must be made known to the Agriturismo at the time of the assignment and in any case no later than the conclusion of the requested service.
4. Withdrawal from the hotel
to. If the agreed deposit is not received even within an adequate extension period to be established by the Agriturismo, the same has the right to withdraw from the contract.
b. The farm also has the right to withdraw from the contract, for materially justified reasons, without any obligation to pay compensation, in the event of force majeure and any other cause beyond the control of the hotel and which makes it impossible to fulfill the contract,
case of accommodation services or events requested by misrepresenting essential elements such as the identity of the customer or the purposes of the event,
in cases where there is a reasoned suspicion that the accommodation and / or the event may publicly compromise the reputation of the hotel, without the causes being attributable to the domain or the organizational sphere of the hotel itself, as well as in the event of non-compliance in point 2, c.
smo must immediately inform the customer about the exercise of the right of withdrawal.
5) Cancellations by customers / No performance / early departure
There is no right of withdrawal pursuant to the Consumer Code, nevertheless we grant you the following withdrawal conditions "
For cancellations the written form is required.
to. Up to 120 days before the day of arrival, fixed costs of € 200.
b. With regard to cancellations regarding accommodation services (accommodation), by the customer or booking, between the 14th day of the expected arrival as agreed and the day of arrival itself, the following rates are canceled:
- cancellation of the service between the 14th day up to a maximum of 7th day from the expected arrival date: 100% of the agreed total price.
- cancellation of the service between the 6th day up to a maximum of 1 day from the expected arrival date: 100% of the agreed total price.
- cancellation on the day of the expected arrival date: 100% of the agreed total price.
The cancellation takes place with a unilaterial written declaration and must be received by the hotel within the times mentioned above (14.6 days) before the arrival date agreed with the customer.
In case of non-overnight stay of the booked room for the agreed accommodation period without cancellation, the customer or third parties are obliged to pay 100% of the total agreed price (the agreed price means the agreed price for the stay, and other services included. ).
In the event that all the reserved beds are not occupied or canceled, the percentage refers only to the agreed price for the beds not occupied or canceled.
c) Pursuant to these regulations, a cancellation is also understood as a change in the scope of the contract through a delayed arrival or early departure.
In case of late arrival, the guest or guests are obliged to pay 100% of the agreed price.
In the event of an early departure of the guest or guests, the latter or the person booking in the name of a third party is obliged to pay the full price for the unused days in the hotel and 100% of the price for the remaining unused days.
6) Responsibility of the Agriturismo
to. No responsibility, regardless of the reason, can be attributed to the Agriturismo, except in cases of willful misconduct or gross negligence to be attributed to the Agriturismo or its legal representatives, its executive employees or any other operator, as well as cases of non-fulfillment of essential obligations that are the subject of the contract. For the liability arising from slight negligence, there is a limitation of the amount based on the foreseeable damage in the context of the type of contract. The responsibility for injuries to the life and health of people and the human body remains unaffected.
b. In cases where the customer is a lodging guest, the farm is responsible for the things introduced by the guest up to a maximum of one hundred times the price of the room, pursuant to art. 1783 of the Italian civil code.
7) Responsibility of the customer
to. According to current legislation, the customer is responsible for damage to the farmhouse structures and / or furnishings caused by himself, his family, his guests, as well as by participants, visitors, collaborators and third parties who took part in the events. organized by him. It is up to the customer to provide their own sufficient insurance coverage.
8. Concluding provisions
to. For any modification or integration of this contract, the written form is required.
b. Written communications, which are sent by the farm by post to the customer's last known address, are to be considered delivered to the customer on the third day of delivery to the post office. In the case of sending by fax, the transmission protocol proves the notification. The previous rule also applies to written communications (post, fax) that the customer sends to the Agriturismo.In case of personal delivery of a document by the customer to the Agriturismo, for confirmation of receipt by the Agriturismo is the signature of the collaborator responsible for the contract in question is required. Outside office hours, delivery to third parties is allowed in exceptional cases.
c. The place of fulfillment of the contract and of payment is the headquarters of the farm.
d. The place of jurisdiction, also at the level of bills of exchange and disputes regarding checks, is without fail that of Verona.
And. This contract is subject to Italian law.
f. If individual provisions of these general conditions are ineffective or null, the effectiveness of the other provisions contained therein is to be considered unchanged. The ineffective or null provision is replaced by the valid provision that with it presents the greater analogy. The provisions of the previous point also apply to contractual gaps.
g. For any other eventuality, the laws in force apply.
9.Covid 19 / Corona Virus
Dear customer, due to the Covid-19 emergency and the persistence of the same, depending on the booking period, we may not be able to guarantee all the services offered by our structure in the usual manner, necessarily having to comply with national provisions and / or regional issued from time to time. We would like to clarify that the various management and adjustment costs will still be borne by the hotel without implying any price variation for you.
10. Voucher
Vouchers are valid if issued directly by the Agriturismo, they must have the Agriturismo Val brand and the voucher number, otherwise they will not be accepted
Voucher validity: Vouchers containing an amount of value cannot lose their validity. It also doesn't have to have an expiration date. The residence vouchers are valid for 1 year. After 1 year, the vouchers expire automatically.
Vouchers must be sent in their original condition so that they can be validly redeemed.
